M.S. 390 Parent's Corner

Parent Resource URL's

Students DOE @NYCSTUDENTS email setup/password reset URL below:
Note: Your password must be your OSIS (Student ID) number.
Online Microsoft applications access for students:
Note: Your Login username and password is your DOE @NYCSTUDENTS email and password for access.
MySchools Setup for Parents URL:

DOE Zscaler Student Device Filtering

to Zscaler

Ensure Your Child's Internet Safety

to Zscaler, our enhanced Content Filtering application:
While your iPad is currently setup with a content filter, an updated content filtering application is now available. Please sign-in on your device to enable these updates as soon as possible. After July 31, 2020 internet access on the iPad will be limited to DOE resources until the user signs in to the Zscaler software to establish a secure connection.

Do I have to login every time I use my device?
No, you only need to log in once. After the application in enabled, you can close the app and begin using your device as usual.

What is content filtering:
Security software that blocks or filters content over the internet that administrators, in this case, the New York City Department of Education, deems as unsafe (such as obscene or offensive content, language, and photography).

Why are we using content filtering?
To comply with the Children’s Internet Protection Act (CIPA)(Open external link), a law enacted by Congress in 2000 to address concerns about child internet safety. Under this law, schools and libraries across the country must provide protective technology to filter and block obscene content, language, and photography.

What’s next?
1. Please enable airplane mode on the Ipad for approximately 30 seconds and then disable airplane mode to fix the issue. For more information, please see https://support.apple.com/en-us/HT204234(Open external link)

iPad general settings screen

Locate and sign into Zscaler on your device.

2. On the main screen, click the Zscaler icon.
Step 1 - Zscaler Icon

3. Zscaler will automatically sign you in.
Step 2 - Zscaler Login Screen

4. Zscaler will automatically register your iPad

5. Then, Zscaler will work to establish a secure connection. This can take up to one minute.
Step 5 - Connecting Message

6. Once a secure connection is established, it will say "ON".
Step 6 - Connection Successful Message


7. Close the Zscaler app

8. That is it. You can use the iPad normally now.

Technical Support

Fill out the Technical Support for Families form

Call the DOE Service Desk at 718-935-5100.

Call AppleCare Support for the NYCDOE

ONLY call to ask about setting up your iPad once you receive the device. Do not call to check on the status of your device request. See iPad Distribution for information and timelines around devices. 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). 


DOE Return to School 2020

Our students, staff, and families have done an incredible job with remote teaching and learning. We are working on plans for re-opening school buildings in the 2020-21 school year, and exploring various options based on available guidance from public health experts.

Since we cannot yet predict what September will look like, we need to be prepared for a range of possibilities. We know we can’t do this without your input! We’ve created a short, anonymous survey to help us understand what is most important to you for when we return to school in the fall.

If you know someone who cannot take the survey online, they can call 311.

Take the Return to School 2020 Survey

All parents/guardians of students in grades 3-K through 12, and students in grades 6-12 are invited to take the survey.

Click on links below:

DOE Parent SurveyOpens in a new browser tab

DOE Student Survey


DOE Regreso a la escuela 2020

Nuestros estudiantes, el personal y las familias han hecho un trabajo increíble con la enseñanza y el aprendizaje remotos. Estamos trabajando en planes para reabrir edificios escolares en el año escolar 2020-21, y explorando varias opciones basadas en la orientación disponible de expertos en salud pública.

Como todavía no podemos predecir cómo será septiembre, debemos estar preparados para una gama de posibilidades. ¡Sabemos que no podemos hacer esto sin su aporte! Hemos creado una breve encuesta anónima para ayudarnos a comprender qué es lo más importante para usted cuando regresemos a la escuela en otoño.

Si conoce a alguien que no puede completar la encuesta en línea, puede llamar al 311.

Realice la encuesta de regreso a la escuela 2020

Todos los padres / tutores de estudiantes en los grados 3-K a 12, y los estudiantes en los grados 6-12 están invitados a tomar la encuesta.

La encuesta está disponible en árabe, bengalí, chino, inglés, francés, criollo haitiano, coreano, ruso, español y urdu.

Haga clic en los enlaces a continuación:

Encuesta para padres:Opens in a new browser tab

Encuesta de estudiantes: